Slow or unreliable computers
Startup clutter, full disks, failing updates, pop-ups and computers that take forever to do anything.
Home & personal technology
Home IT support in Melbourne, without the jargon.
Patient, practical help with computers, laptops, printers and everyday devices for Melbourne homes and home offices. We explain what is going on and leave things working the way you expect.
What we help with
Everyday tech problems we sort out.
Most home problems can be fixed remotely in one session. If something needs hands on, we can talk about a local visit.
New computer & laptop setup
Setting up a new Windows PC or Mac, moving your files, photos, email and passwords across from the old one.
Printers & scanners
Printers that go offline, won't connect to Wi-Fi, won't scan, or stopped working after an update.
Phones, tablets & smart devices
iPhone, Android and iPad setup, backups, photo storage, smart TVs and smart home devices.
Accounts & passwords
Getting back into locked accounts, setting up a password manager and turning on two-step sign-in safely.
Scams & security checks
Checking a suspicious email, message or pop-up, cleaning up after a scam call and tightening security.
Backups & photos
Making sure your photos and documents are backed up automatically, so one failure doesn't lose them.
Seniors' tech help
Unhurried help for older family members, with clear written steps they can follow afterwards.
How we work
No jargon.
No guesswork.
Tell us what's happening, get a clear plan with the options and likely effort, then practical help with a simple handover.
- Clear explanation of what was wrong and what we changed
- Nothing installed or changed without your OK
- Simple written notes so you can do it yourself next time
Questions people ask
Useful answers before you get in touch.
Not sure whether your problem is something we handle? Send it through and we'll help you work out the next step.
Can you fix my computer remotely?
Usually, yes. With your permission we connect to your computer over the internet using a secure remote support tool, and you can watch everything we do. You can end the session at any time.
Do you help with Macs as well as Windows?
Yes. We help with Windows PCs, Macs, iPhones, iPads and Android devices.
Can you set up a new laptop and move my files across?
Yes. We can set up the new laptop, move your documents, photos, email and browser bookmarks, and check everything works before you retire the old one.
I think I've been scammed. Can you help?
Yes. Contact us as soon as possible. We can check the computer for remote access tools, help you secure your accounts and work out the next steps. If money or bank details are involved, contact your bank straight away as well.
Ready when you are
Let’s solve the technology problem.
Tell us what isn't working, what you want to improve, or what you're planning.